Marriott Hotel

My daughter and I stayed while performing at Dance revolution. We initially reserved 2 nights on the club level. A week before our trip we decided to stay one extra night. There were two different reservations but the staff were accommodating and they allowed us to stay in the same room all three nights instead of having to move rooms. They also upgraded our room from one king to a double queen room when I had an extra person join us for the stay. Room service was amazing and made sure we had plenty of towels and blankets. My daughter enjoyed that the staff when cleaning the room made the bed with her blankets from home to make her feel more comfortable. I was a little disappointed that the lounge that served food, snacks and h'dorves was closed on the weekend because we were factoring access to food due to the nature of our stay being very athletic and refueling being important. I mentioned this to the staff at the restaurant and they gave us vouchers for the restaurant that was open to ensure we had what we needed. I also signed up for a Marriot bonvoy credit card with a perk of a free night each year. The credit for the free room was not applied and I asked the front desk staff what could be done. With no trouble the staff put a note in for the manager to fix this on Monday morning and by midday on Monday without me having to call it was done! Wonderful experience. Thank you.

I have been spending quite a bit of time in Winston Salem as my husband is being treated at Wake Forest Baptist Hospital. This Marriott is absolutely wonderful! The facility needs a little facelift, but it is clean and the staff really makes it wonderful. From being greeted by the wonderful team of Valets - particularly the red headed gentleman, Tucker, to the front desk staff and the restaurant staff everyone is super nice and accommodating. The chef is amazing! Great food every time and the bar tenders are so nice!

I don’t normally leave reviews. This review is specifically about The Butcher and Bull restaurant here. Staff was great, the food was very blah. My 1 star is about the short staff.. there was only one server here, the young lady working M Club came over to help. They were both lovely. I asked for a manager to compliment the server doing her best but there was no manager on duty. That’s odd being it was pretty busy for a Monday morning. She wasn’t able to serve and host. I felt sorry for the staff because the server seemed fairly new. I stay here often and the managers just seem to be nonexistent when needed. Housekeepers also seemed to be treated poorly here too, I won’t be staying again.

edit: as you can see from the response lies. there was nothing offered or done to address the issues! No one ever spoke with me or reached out. ...Probably one of the worst experiences I've ever had at a hotel. There's apparently construction going on and drilling and banging so I can't even hear myself think in my room so I went down to the front desk to advise them. While advising the woman at the front desk, she pointed out the noise from the construction and asked if that is the noise that was happening in my room. I advised it was and I had just worked a long day because I'm here in business and really could not relax or take a nap. They told me to go back up to my room pack up my stuff and they would move me to a different room. After I did all this I called down to let them know I was ready for my next room. 10 minutes later they called back and said never mind they can't move me and that's the only option that I have. So instead of being able to relax or take a nap or even do any work, I spent my time packing my bags expecting to be moved to another room. I am shocked that I was told by the front desk that she had another room ready and then called me to tell me that she did not. Because I couldn't get any work done in my room, I decided to go to the bar before meeting with my group. The bartender asked how my stay was going and I was very honest and let her know what happened. She apologized profusely and said that she is going to talk to her manager. Her manager came out and they walked in the back and I could hear that they were talking about me and when she returned said that they are going to take care of this issue. Nothing ever happened so every single manager in this hotel lied and treated me disrespectfully. I've never been treated so terribly. This is just appalling.

I am loyal to this hotel and Ashley the reservation manager is fantastic and the front desk and valet staff impeccable. This is my hotel in Winston-Salem but this trip the housekeeping and assistant GM Courtney was a miss. The suite was not cleaned for 2 days and when it did get cleaned it was cleaned at. Out of my 9 day stay only 2 of the days did it really get cleaned properly. The bedroom AC has been an issue for over a year and still is. They need to change the thermostat. Now Courtney the assistant GM I asked for her to call my room twice while I was there she never did. I also asked upon checkout to speak with her. They said she was in meetings and would call me. Well still no call back. Also not one offer of any compensation for the inconvenience. Also M club had zero service all week including yesterday and today.Also the coffee machine is always broker. I love this hotel even though its dated but disappointed this visit. Im a titanium elite and will be Ambassador by end of year. Courtney needs to learn how to treat elite guest because it seems she doesn't. As I said the rest of the staff was amazing. Also I gave all the staff a holiday gift upon check-in including Courtney and her blowing me off is not the Marriott way.